Frequently Asked Questions

Everything you need to know about shopping with Book Grocer

What is your standard shipping timeframe?

We process all orders within 24-48 hours. Standard domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label. Items must be unworn and have original tags attached.

How can I track my order status?

Once your order ships, you will receive an email with a unique tracking link. You can also log into your Book Grocer account to view real-time updates on your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.

How do I know which size to choose?

Every product page includes a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit notes indicating if a garment runs small or large.

Are your materials sustainably sourced?

At Book Grocer, we are committed to ethical fashion. 80% of our current collection uses organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.